General Hotel Terms and Conditions (GHTC)

1. General Provisions

1.1. The General Hotel Terms and Conditions (hereinafter: GHTC) summarize the contractual framework under which Hotel Kálvária **** (H-9024 Győr, Kálvária u. 22/D.), operated by Helen-Dent Kft. (registered office: 9024 Győr, Kálvária u. 24/A., hereinafter: Service Provider), concludes accommodation agreements with its Guests.

1.2. Individual terms and conditions are not part of this GHTC, but they do not exclude the possibility of separate, specific agreements concluded with travel agents, organizers, or other parties under conditions appropriate to the respective business arrangement.

2. Contracting Parties

2.1. The services provided by the Service Provider are used by the Guest. If the Guest places an order for services directly with the Service Provider, the Guest becomes the contracting party. The Service Provider and the Guest together, once the conditions are met, become the contractual parties (hereinafter: Parties).

2.2. If the order for services is placed on behalf of the Guest by a third party (hereinafter: Intermediary), the terms of cooperation are governed by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to verify whether the third party is legally authorized to represent the Guest.

3. Method and Conditions of Service Use

3.1. Upon the Guest’s verbal or written request for an offer, the Service Provider always sends a written offer. If no specific order is received within 48 hours of sending the offer, the Service Provider’s obligation to the offer ceases.

3.2. The contract is concluded exclusively upon the Service Provider’s written confirmation of the Guest’s written reservation and is therefore considered a contract in writing.

3.3. Verbal reservations, agreements, modifications, or verbal confirmations by the Service Provider do not constitute a contract.

3.4. The accommodation service agreement is valid for a specified period.

3.5. If the Guest permanently leaves the room before the end of the specified period, the Service Provider is entitled to the full fee for the services stipulated in the contract. The vacated room may be re-sold by the Service Provider.

3.6. Extending the stay must be approved in advance by the Service Provider. In such cases, the Service Provider may require payment for services already provided.

3.7. The use of accommodation services requires Guests to verify their identity on the designated registration form and/or by presenting personal identification before occupying the room. No one may stay at the hotel without prior registration.

3.8. Any modification or amendment of the contract requires a written agreement signed by both Parties.

4. Start and End of Accommodation (Check-in and Check-out)

4.1. Guests are entitled to occupy their reserved rooms from 2:00 PM on the agreed day of arrival.

4.2. If the Guest does not arrive by 6:00 PM on the agreed day, the Service Provider has the right to cancel the contract, unless a later arrival time has been agreed upon.

4.3. Guests must vacate the room by 10:00 AM on the day of departure.

4.4. Subject to hotel occupancy and for an additional fee, early check-in or late check-out may be available. Guests wishing to use this service are requested to notify the reception one day prior to arrival.

5. Extension of Stay

5.1. Any extension of the stay by the Guest requires prior approval from the Service Provider.

5.2. If the Guest does not vacate the room by 12:30 PM on the departure date specified at check-in, and the Service Provider has not granted prior approval for an extension, the Service Provider is entitled to charge the room rate for an additional day. In this case, the Service Provider’s obligation to provide services for the originally reserved period ceases.

6. Prices

6.1. The hotel’s current price lists are displayed on the information board in the hotel lobby. Price lists for additional services are available at the relevant hotel department and in the information folder in each guest room.

6.2. The Service Provider may change its advertised prices without prior notice (e.g., due to package offers or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider may not change the agreed price. The current prices of the Service Provider are available on the hotel’s website (www.hotel-kalvaria.hu).

6.3. Guests may always obtain information about service prices at the hotel reception before using the services.

6.4. When quoting prices, the Service Provider indicates the applicable tax content (VAT, tourist tax) according to the rates in force at the time of the offer. Published prices include the statutory VAT but do not include the tourist tax, which must be paid on site. Any additional charges arising from changes in applicable tax law (VAT, tourist tax) may be passed on to the contracting party with prior notice.

7. Offers and Discounts

7.1. Current offers and discounts are published on the hotel’s website. Announced discounts always apply to individual room bookings.

7.2. Advertised discounts cannot be combined with any other discounts.

7.3. For special products with specific conditions, group bookings, or events, the Service Provider establishes the terms in individually agreed contracts.

8. Children’s Discounts

8.1. Discounts are available for children staying in the same room as their parents. Please inquire about current discounts at the hotel.

8.2. Extra beds are only available in certain room types.

8.3. Requests for extra beds must be arranged in advance with the Service Provider at the time of booking.

9. Cancellation Policy

9.1. Unless otherwise specified in the hotel’s offer, the following cancellation and modification terms apply:

• Cancellation of a confirmed booking more than 24 hours before arrival does not incur any penalty.

• Cancellation of a confirmed booking within 24 hours of arrival or no-show entitles the Service Provider to charge the cost of one night as a penalty. An invoice for the penalty will be issued in the name and address of the contracting party.

If the contracting party is a legal entity (including companies, social organizations, churches, municipalities, municipal institutions, state organizations and their institutions, etc.), the penalty for cancellation is payable by the contracting party even if the accommodation fee would otherwise be borne directly by the Guest.

10. Payment Method and Guarantee

10.1. Payment for ordered services can be made on-site in cash (HUF, EUR, or CHF), by credit/debit card accepted by the Service Provider, or, in the case of individual guests, by advance bank transfer.

10.2. In the case of advance payment—unless otherwise agreed with the Service Provider—the Guest must transfer the amount for the ordered services to the hotel’s bank account before the day of arrival so that the funds are credited to the hotel’s account by the day of arrival, or provide irrevocable confirmation from their bank proving that the transfer has been completed.

10.3. Other Payment Methods on Site Other accepted payment methods at the hotel include OTP SZÉP Card, MKB SZÉP Card, K&H SZÉP Card, and vouchers issued by the hotel or its contracted partners.

10.4. Lyoness Cashback Card Our hotel is a participating Lyoness Cashback Card partner. Discounts applied to this card can be used for rack rate bookings and à la carte consumption.

11. Refusal to Fulfill the Contract; Termination of Service Obligation

11.1. The Service Provider is entitled to terminate the accommodation contract with immediate effect and refuse to provide services if:

• The Guest uses the room or the hotel facilities improperly or contrary to their intended purpose;

• The Guest fails to vacate the room by 10:00 AM on the departure day specified at check-in, and prior approval for an extension of stay has not been granted by the Service Provider;

• The Guest behaves in a manner that endangers the safety, order, or staff of the hotel, or exhibits threatening, offensive, or otherwise unacceptable behavior, or is under the influence of alcohol or drugs;

• The Guest suffers from a contagious disease;

• The contracting party fails to fulfill the payment obligations specified in the contract by the agreed deadline.

11.2. If the contract between the Parties cannot be fulfilled due to force majeure, the contract is considered terminated.

12. Accommodation Guarantee

12.1. If the hotel is unable to provide the contracted services due to its own fault (e.g., overbooking, temporary operational issues), the Service Provider is obliged to immediately arrange suitable accommodation for the Guest.

12.2. The Service Provider must provide the contracted services at the confirmed price for the agreed duration—or until the obstacle is removed—at another hotel of the same or higher category. All additional costs related to the substitute accommodation are borne by the Service Provider.

12.3. Once the Service Provider has fully met these obligations, or if the Guest has accepted the offered substitute accommodation, the contracting party is not entitled to claim any subsequent compensation.

13. Guest Rights

13.1. By concluding an accommodation contract, the Guest is entitled to the normal use of the rented rooms, the hotel’s facilities ordinarily available to guests, and the usual services provided during the opening hours as indicated.

13.2. The Guest may submit complaints regarding the provision of services during their stay. The Service Provider undertakes to handle such complaints submitted in writing during the stay or recorded in a protocol.

14. Guest Obligations

14.1. Payment of the agreed fee by the deadline specified in the confirmation or at the end of the accommodation service contract.

14.2. If Guests bring food or beverages into the hotel and consume them in public areas, the Service Provider is entitled to charge a reasonable fee (so-called “corkage” for drinks). Food or drinks from the hotel’s catering outlets may not be taken outside by hotel guests.

14.3. Before using any electrical devices not considered standard travel necessities, Guests must obtain the Service Provider’s approval.

14.4. Guests may use the hotel’s enclosed parking for a fee. Current rates are available at the hotel reception.

14.5. Traffic in the parking area must comply with local traffic regulations. The maximum permitted speed for vehicles is 20 km/h.

14.6. Waste Disposal Guests are requested to dispose of waste in the trash bins provided in the rooms and throughout the hotel premises. Furniture may not be removed or relocated from the rooms or any part of the building.

14.7. Use of Hotel Equipment Hotel facilities and equipment may be used by guests at their own risk, strictly following the instructions and usage guidelines posted on-site.

14.8. Non-Smoking Policy In accordance with Act XLII of 1999 on the Protection of Non-Smokers, our hotel has been a non-smoking facility since January 1, 2012. Smoking is strictly prohibited in all indoor areas, including guest rooms and public spaces (restaurant, game room, spa, lounges, lobby). A designated smoking area is provided in the parking lot and clearly marked. Guests and other persons on hotel premises must comply with this law and any related instructions. Hotel staff are authorized to remind guests and other persons to adhere to the law. If any guest or person on the premises violates this regulation and the hotel is fined by the relevant authorities, the hotel reserves the right to pass the fine on to the individual responsible. Smoking in the guest rooms or inside the hotel building will incur an additional cleaning fee of HUF 20,000.

14.9. Fire Safety In case of fire, guests must immediately notify the reception. Guests are required to evacuate rooms and common areas as quickly as possible following posted instructions. The use of elevators during a fire is strictly prohibited.

14.10. Liability for Damages Guests sharing rooms or using hotel facilities jointly are jointly liable for any damages caused by improper use.

14.11. Pyrotechnics Bringing pyrotechnic devices (fireworks, firecrackers, or similar items) onto hotel premises is strictly prohibited. Any other activity requiring official permission may only be carried out with the hotel’s written consent and, if applicable, proper governmental permits obtained by the guests.

14.12. Supervision of Minors Guests are responsible for ensuring that children under 14 remain under adult supervision while on hotel premises.

14.13. Reporting Damage Guests must report any damage incurred to the hotel and provide all necessary information to clarify the circumstances of the incident, including for police reports or official proceedings if needed.

14.14. CCTV Surveillance Guests acknowledge that closed-circuit cameras operate in hotel common areas (excluding changing rooms and restrooms, but including the parking area and external areas directly related to the hotel) for security purposes. More information about data handling is provided in the posted privacy notice.

14.15. Proper Use of Hotel Premises Guests (including visitors and persons traveling with them) must use the hotel building and surrounding areas responsibly and without causing unnecessary disturbance to other guests or visitors.

14.16. Room Key Cards Upon departure, guests must return room key cards to the reception. Failure to do so, or loss or damage of the card, will result in a compensation fee payable upon checkout. Room key cards are valid for access to the room until 12:00 PM on the day of departure, unless an extension of stay has been agreed with the hotel, after which they become invalid.

15. Pets

15.1. Small domestic pets (dogs, cats, etc.) are allowed in our three-star building for an additional fee.

16. Rights of the Service Provider

16.1. If the Guest fails to pay for services used, or for services reserved under the contract but not utilized, which are subject to a cancellation fee, the Service Provider has a lien on the Guest’s personal belongings brought into the hotel to secure its claims.

16.2. The reception, providing permanent supervision within the complex, is authorized to check incoming and outgoing guests, verify their identity, and, if necessary, inspect vehicles upon exit.

16.3. The reception staff may, if necessary, manage traffic within the hotel complex.

16.4. Should the Guest fail to pay for used or reserved but unutilized services subject to a cancellation fee, the Service Provider is entitled to a lien on the Guest’s personal property brought into the hotel under Hungarian Civil Code regulations. The rules for the landlord’s lien apply accordingly. As long as the lien is in effect, the Service Provider may prevent the removal of the encumbered items. If the lien involves a vehicle owned by the Guest, the retention applies solely to the vehicle and does not restrict the personal freedom of the Guest or accompanying persons. All persons may leave the hotel without further restrictions.

17. Obligations of the Service Provider

17.1. Provision of accommodation and other services ordered under the contract in accordance with applicable regulations and service standards.

17.2. Investigation of written complaints submitted by the Guest and taking necessary steps to resolve the issue, with proper documentation.

17.3. To ensure guest comfort, noise is prohibited on hotel premises and terraces after 10:00 PM, including excessive volume from televisions, music in rooms, and loud music in the lobby. Compliance with these rules is the responsibility of the hotel staff.

18. Guest Illness or Death

18.1. If a Guest falls ill during their stay and is unable to act on their own behalf, the Service Provider will offer medical assistance.

18.2. In the event of illness or death of a Guest, the Service Provider is entitled to claim cost compensation from the Guest’s relatives, heirs, or the party responsible for the invoice, including any medical and procedural expenses, charges for services used prior to death, and damages to hotel equipment or property related to the illness or death.

19. Liability of the Service Provider

19.1. The Service Provider is responsible for damages suffered due to the loss, damage, or destruction of Guest property, provided the Guest placed the items in a designated area, in their room, or entrusted them to an employee authorized to receive such items.

19.2. The Service Provider is not liable for damages caused by unavoidable circumstances outside the control of the hotel or its staff, or damages caused by the Guest themselves.

19.3. The Service Provider may designate areas within the hotel complex that Guests may not enter. The hotel is not responsible for any damage or injury occurring to Guests in such restricted areas.

19.4. The Service Provider is only liable for valuables, securities, and cash if they were explicitly received for safekeeping or if acceptance for safekeeping was explicitly refused, or if the damage occurred for reasons for which the Service Provider is generally liable. In such cases, the burden of proof lies with the Guest.

19.5. The Service Provider is not liable for damages resulting from improper use of facilities.

19.6. The Service Provider is not liable if the use of the hotel wellness area or sports facilities is restricted or unavailable due to extraordinary maintenance or compliance with health and safety regulations.

19.7. Wellness Area Usage Use of the hotel’s wellness facilities is at the Guest’s own risk. Surfaces near water areas may be slippery, and the hotel cannot be held responsible for any accidents arising from such conditions.

19.8. Reporting Damage Guests must report any damage or incidents immediately to the hotel and provide all necessary information to help clarify the circumstances, including for potential police reports or proceedings.

19.9. Compensation Limit Compensation for damages is limited to a maximum of fifty times the daily room rate stated in the contract, unless the actual damage is less.

19.10. Valuables in Other Areas The hotel does not assume responsibility for valuables left in other areas of the property.

20. Confidentiality

The Service Provider ensures compliance with all applicable data protection and confidentiality laws while fulfilling the contract.

21. Force Majeure

Any event or circumstance beyond a party’s control (e.g., war, fire, flood, extreme weather, power outage, strike) shall relieve the parties from their contractual obligations for the duration of the event or circumstance.

22. Place of Performance, Applicable Law, and Jurisdiction

22.1. The place of performance is the location of the hotel providing the accommodation.

22.2. Any disputes arising from the accommodation contract shall be subject to the competent court with jurisdiction over the Service Provider’s location.

22.3. The relationship between the Service Provider and the Guest is governed by Hungarian law.

23. Privacy Statement

The Service Provider places great importance on protecting personal data. All personal information provided will be processed in compliance with applicable laws, ensuring its security. The hotel implements both technical and organizational measures and procedures required to comply with relevant legal regulations.

A detailed description of the Service Provider’s data processing activities is available on the hotel website and at the reception.

By entering into an accommodation contract, you acknowledge that you have read and understood these terms and conditions and agree to abide by them. The General Terms and Conditions (GTC) may be updated in the future; any changes will be posted on the hotel’s website and the current version will be available at the hotel reception.

Valid until revoked.

Győr, September 25, 2025